Last Updated: [22-Oct-2023]

These Terms and Conditions (“Terms”) constitute a legal agreement between you (referred to as “User,” “You,” or “Your”) and [Oneparcel] (referred to as “We,” “Us,” or “Our”) regarding your use of the www.oneparcel.in website or Oneparcel App and any associated services (collectively referred to as the “Website”).

1. Acceptance of Terms

1.1. Access to and use of this Website and the services available through this Website are subject to the following terms, conditions, and notices. By using the Website, you are agreeing to all of the Terms as may be updated by us from time to time.

1.2. Users who do not agree with these Terms must refrain from using our Website.

2. User Responsibilities

2.1. Parcel Contents: Users are accountable for the contents of their parcels. They must ensure contents adhere to all applicable laws, regulations, and our parcel content guidelines.

2.2. Restricted Items: We maintain a list of items that are prohibited for shipping. Users are forbidden from sending these items and must consult our restricted list prior to booking.

2.3. Accuracy: Users are obligated to provide authentic and up-to-date information when utilizing our service.

3. Parcel Inspections

3.1. We reserve the right to conduct, at our discretion, random inspections of parcels to ensure compliance with our guidelines and legal regulations.

3.2. Users who refuse inspections may have their parcels returned or service denied.

4. Privacy and Personal Information

4.1. Our Privacy Policy, incorporated by reference in these Terms, describes how we manage, process, and store personal data provided by Users during their use of the Website.

5. Reporting and Compliance

5.1. Users and our affiliates are encouraged to report suspicious activities or parcels. We work closely with regulatory and law enforcement agencies to ensure the safety and compliance of our operations.

5.2. We hold the right to share user details with law enforcement, in line with our Privacy Policy, should illegal activities be detected or suspected.

6. Liability and Indemnification

6.1. Users accept all risks associated with their parcels. We do not assume liability for loss, damage, or legal repercussions stemming from parcels.

6.2. Users agree to indemnify and hold harmless Oneparcel, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, including attorney fees, arising out of their misuse of our services or violation of these Terms.

7. Amendments to Terms

7.1. We reserve the right to amend, modify, or replace these Terms at any moment. It is the User’s responsibility to check these Terms regularly. Continued use of the Website post any changes equates to acceptance of the modified Terms.

8. Governing Law and Jurisdiction

8.1. These Terms shall be governed by and construed in accordance with the laws of UT J&K. Any disputes or claims will be settled in the competent courts of UT J&K.

9. Contact and Communication

9.1. For any questions about these Terms, please contact us at cs@oneparcel.in.