Shipping Policy

This Shipping Policy outlines the terms and conditions for using OneParcel’s courier pickup and delivery services for local deliveries, domestic shipments, and international shipping within India, with an estimated delivery timeframe of 5-7 business days.

1. Courier Partners:
OneParcel partners with leading Indian and International courier companies to offer a variety of shipping options. The specific courier used for your shipment will depend on factors such as destination, weight, and service type. Some of our prominent partners include:

  • Blue Dart
  • Delhivery
  • DTDC
  • Ecom Express
  • FedEx
  • Xpressbees
  • FedEx
  • Aramex
  • DHL
  • Skynet

2. Pickup and Delivery:

  • Pickup: We offer convenient pickup options at your doorstep or a designated location within our service area. Scheduling a pickup can be done through our website or mobile app.
  • Delivery: Deliveries are typically made within 5-7 business days from the date of pickup, depending on the chosen service and destination. Timeframes might vary for remote locations or during peak seasons.

3. Shipping Timeframes:

  • Local Delivery: Within your city or nearby areas, deliveries are typically completed within 1-3 business days.
  • Domestic Shipping: For shipments within India, estimated delivery time is 3-7 business days, depending on the distance and chosen service.
  • International Shipping: International shipments may take longer, ranging from 5-15 business days based on the destination and customs clearance procedures.

Please note: These are estimated timeframes and may vary depending on unforeseen circumstances like bad weather, natural disasters, or public holidays. OneParcel is not liable for delays caused by these factors.
4. Service Options:
We offer various service options to cater to your specific needs, such as:

  • Standard Delivery: This is the most economical option with a delivery timeframe of 5-7 business days.
  • Express Delivery: For faster delivery, choose express options with a timeframe of 1-3 business days (availability subject to destination).
  • Next-Day Delivery: In select locations, next-day delivery might be an option.

5. Delivery Charges:

  • Shipping costs are calculated based on the weight, dimensions of your package, chosen service type, and delivery location.
  • You can view estimated shipping costs during checkout before confirming your order.

6. Tracking Your Shipment:

  • Once your shipment is picked up, you’ll receive a tracking number via email or SMS. You can use this number to track the progress of your shipment on the courier partner’s website or through OneParcel’s tracking system.

7. Prohibited Items:

  • We cannot accept shipments containing items that are illegal, hazardous, perishable, or restricted by our courier partners or Indian regulations. A list of prohibited items is available on our website.

8. Insurance:

  • We offer optional shipment insurance for added protection against loss or damage during transit.

9. Undelivered Packages:

  • If a package cannot be delivered due to an incorrect address, recipient unavailability, or refusal to accept the shipment, additional charges might apply for re-delivery attempts or storage fees.

10. Disclaimer:

  • OneParcel acts as a facilitator between you and the courier companies. We are not liable for any delays, losses, or damages caused by the courier companies or any unforeseen circumstances beyond our control.

11. Contact Us:
If you have any questions regarding our Shipping Policy, please contact us at cs@oneparcel.in
By using OneParcel’s services, you agree to the terms and conditions outlined in this Shipping Policy.