This Return and Refund Policy outlines the conditions and procedures for returning shipments and receiving refunds on OneParcel’s local delivery, domestic shipping, and international shipping services within India. It’s important to note that return and exchange decisions ultimately depend on the seller’s approval. OneParcel fulfills the logistics of returns but has no role in determining the seller’s return policy.

1. Seller Return Policy

• It’s crucial to review the seller’s return policy before making a purchase. This policy will outline the conditions under which the seller accepts returns, including:
  
  • Eligible reasons for return (e.g., incorrect item, damaged item, change of mind)
  • Timeframe for initiating a return request
  • Return shipping costs

2. OneParcel’s Role

• OneParcel facilitates the return process by providing a platform to submit return requests and arranging shipment pickups.
• We will communicate with you throughout the return process, keeping you updated on the status of your return.

3. Return Process:

• To initiate a return request, you must contact Seller customer support within 5 days of receiving the shipment.
• We will then guide you through the process of submitting a return request to the seller which will take 5-7 working days.
• Once the seller approves your return request, OneParcel will provide instructions on how to return the shipment.
• You are responsible for securely packaging the item for return and ensuring it reaches the designated location within the specified timeframe.

4. Return Shipping Costs:

• The seller’s return policy will determine who is responsible for return shipping costs.
  
  • In cases of incorrect, damaged, or defective items, the seller may cover return shipping.
  • For other reasons (e.g., change of mind), the seller’s policy might state you are responsible for return shipping charges.

5. Refund Process:

• Once the seller receives the returned item and verifies its condition, they will initiate a refund according to their return policy.
• This may involve a full refund for the purchase price (excluding original shipping charges) or a store credit.
• Refund processing times depend on the seller and your payment gateway within 5-7 Working Days.

6. Non-Refundable Items:

• Similar to the seller’s return policy, some items might be non-refundable, including:
  
  • Items that are used, opened, or damaged due to customer negligence
  • Perishable items, customized products, and downloadable digital products

7. Exceptions:

OneParcel reserves the right to deny return requests if:

• The return request is submitted outside the timeframe specified by the seller.
• The returned item is not in its original packaging or condition.
• The return is due to reasons beyond our control or the seller’s responsibility (e.g., incorrect address provided).

8. Contact Us:

For any questions regarding returns and refunds, please contact OneParcel customer support at cs@oneparcel.in. We will be happy to assist you with the logistics of the return process, but the final decision regarding return or exchange rests with the seller.