OneParcel Privacy Policy (India)

This Privacy Policy (“Policy”) describes how OneParcel (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website (the “Website”) and services (the “Services”) for local delivery, domestic shipping, and international shipping within the framework of Indian regulations.

1. Information We Collect

We collect several types of information to provide and improve our Services:

• Personal Information: This includes information that can be used to identify you directly, such as your name, email address, phone number, and shipping address.
• Usage Data: This includes information automatically collected when you use the Website, such as your IP address, browser type, operating system, referring URL, pages visited, and time spent on the Website.
• Order Information: This includes details about your shipping requests, such as sender and recipient information, package contents, declared value, and selected shipping service.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and improve the Services, including processing your shipping requests, sending order updates, and communicating with you.
• To personalize your experience on the Website, such as remembering your preferences and past searches.
• To analyze trends and usage patterns to improve the Website and Services.
• For marketing and promotional purposes, with your consent (where required).
• To comply with legal and regulatory requirements.

3. Sharing Your Information

We may share your information with third-party service providers who assist us in operating the Website and Services, such as courier companies, payment processors, and data analytics providers. These third parties are obligated to use your information only for the purposes we disclose to them.

We may also disclose your information if required by law or to protect the rights, property, or safety of ourselves or others.

4. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure.

5. Your Rights

You have certain rights regarding your information under Indian law, including the right to:

• Access your information
• Request correction of inaccurate information
• Request deletion of your information (subject to certain legal exceptions)
• Object to the processing of your information

To exercise these rights, please contact us using the information below.

6. Children’s Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to delete the information from our systems.

7. Changes to this Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on the Website. You are advised to review this Policy periodically for any changes.

8. Contact Us

If you have any questions about this Policy or our privacy practices, please contact us at cs@oneparcel.in