Privacy Policy

OneParcel Privacy Policy (India)

This Privacy Policy (“Policy”) describes how OneParcel (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website (the “Website”) and services (the “Services”) for local delivery, domestic shipping, and international shipping within the framework of Indian regulations.

1. Information We Collect

We collect several types of information to provide and improve our Services:

Personal Information: This includes information that can be used to identify you directly, such as your name, email address, phone number, and shipping address.
Usage Data: This includes information automatically collected when you use the Website, such as your IP address, browser type, operating system, referring URL, pages visited, and time spent on the Website.
Order Information: This includes details about your shipping requests, such as sender and recipient information, package contents, declared value, and selected shipping service.

2. How We Use Your Information

We use your information for the following purposes:

To provide and improve the Services, including processing your shipping requests, sending order updates, and communicating with you.
To personalize your experience on the Website, such as remembering your preferences and past searches.
To analyze trends and usage patterns to improve the Website and Services.
For marketing and promotional purposes, with your consent (where required).
To comply with legal and regulatory requirements.

3. Sharing Your Information

We may share your information with third-party service providers who assist us in operating the Website and Services, such as courier companies, payment processors, and data analytics providers. These third parties are obligated to use your information only for the purposes we disclose to them.

We may also disclose your information if required by law or to protect the rights, property, or safety of ourselves or others.

4. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure.

5. Your Rights

You have certain rights regarding your information under Indian law, including the right to:

Access your information
Request correction of inaccurate information
Request deletion of your information (subject to certain legal exceptions)
Object to the processing of your information

To exercise these rights, please contact us using the information below.

6. Children’s Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to delete the information from our systems.

7. Changes to this Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on the Website. You are advised to review this Policy periodically for any changes.

8. Contact Us

If you have any questions about this Policy or our privacy practices, please contact us at cs@oneparcel.in

Oneparcel | Privacy Policy

Data Protection

PRIVACY
POLICY.

Last Updated: January 2026

1. Introduction

Welcome to Oneparcel. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (oneparcel.in) and tell you about your privacy rights.

2. Information We Collect

We collect data to provide better logistics services to you. This includes:

Identity Data: First name, last name, username, or similar identifier.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Shipment Data: Details of packages you send, including contents, weight, and destination.
Financial Data: Bank account and payment card details (processed securely via payment gateways).

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

To register you as a new customer.
To process and deliver your orders (including sharing details with carrier partners like FedEx, DHL, Delhivery).
To manage our relationship with you (e.g., notifying you about changes to our terms or privacy policy).
To improve our website, products/services, marketing, and customer relationships.

4. Data Sharing

We may share your personal data with external third parties such as our logistics partners (BlueDart, DTDC, Xpressbees, etc.) strictly for the purpose of fulfilling your delivery. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, or transfer of your personal data.

7. Contact Us

If you have any questions about this privacy policy, please contact us:

Email: cs@oneparcel.in
Address: Bakshi Nagar, Jammu, J&K, India-180001